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Open Banking in Central Africa: A Looming Revolution for Financial Institutions in the CEMAC Zone
The Era of Technology and Transformations in the Banking Sector Under the influence of technology, the banking sector is undergoing revolutionary and continuous transformations that affect the entire financial and economic system. These changes compel industry professionals to stay updated to remain operational and meet market demands. One of the significant ongoing innovations is Open…
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Is the use of technology sufficient to ensure a quality customer experience?
The customer experience is the set of emotions and feelings felt by a customer before, during and after the purchase of a product or service. It is the result of all the interactions a customer can have with the brand or the company. This definition easily describes the path followed by the customer during his…
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Why companies in Africa must comply with digital transformation?
The reasons driving digital transformation differ from institution to institution, depending on their unique circumstances and challenges. For African companies, the challenge is all the more important as the continent remains dependent on digital facilities and access to the Internet, which are still very limited in certain regions. Although Africa is today at the beginning…
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Core Banking: why opt for a modular architecture?
Nowadays, consumers of financial products are increasingly demanding that financial institutions be flexible and adaptable while remaining in compliance with the regulations of their sector of activity. This flexibility is only possible thanks to an agile IT or core banking system that provides flexibility in commercial offers. Core Banking’s agility is reflected in its modular…
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ERP Software: what are they used for in companies?
An ERP (Enterprise resource planning) software is a complex system that allows companies to make significant gains in terms of time, profitability and management.Imported from the USA, this software solution aims to unify the information system of a company by integrating the various functional components around a single database. In other words, it is a…
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Web Banking or Mobile Banking: What is the difference?
If many users and customers of Microfinance institutions or Banks are increasingly fond of value-added products that facilitate their daily life and allow them to manage their finances from the comfort of their homes and other places of activity, they are sometimes confused between the concepts of Web Banking and Mobile Banking which offer similar…
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Hiring : Software Developer
As part of the development of its activities, I-TECH SARL is looking for an Analyst Programmer .NET and / or JAVA. Master the programming in a JAVA and / or .NET environment, Angular – Android – Spring – Sping Boot – Maven – Hibernate or JPA – JUnit. Have a good knowledge of the following…
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The digitalization of banking or microfinance: a driving force behind the customer experience
Digitalization can be defined as a process aiming at transforming traditional processes, objects, tools or professions through new digital technologies in order to make them more efficient. This concept is widely used in companies and if all sectors of activity are concerned, the financial sector is particularly sensitive. Indeed, in the specific context of Africa,…
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SMS marketing as a customer loyalty strategy for EMFs
One of the needs observed among bank or microfinance customers (EMFs) is the need to be constantly on top of the account movements they own. Whether it is the movement of charges, deposits and withdrawals, in short, all bank/microfinance management operations. This need, well identified by the managers, is satisfied by a one to one…
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What is the USSD code?
USSD (Unstructured Supplementary Service Data) is a mobile technology that is over 20 years old but still relevant today. When you press the star key * and enter any combination of numbers and end with the hash key “#” the code generated is a MMI (Man Machine Interface) which means you have a two-way conversation…